Change is difficult and uncomfortable even when it is desirable and necessary. Inevitably, change requires individuals to give up predictable, familiar, and stable habits and behaviors. As a result, organizational change typically creates tension and uncertainty for employees.
The most frequent mistake when undergoing major organizational change is to underestimate people's fear and resistance. Fear is a typical emotional response to change and can impact the ability to tolerate ambiguity and complexity. When executives address uncertainty among their people greater understanding and engagement can occur.
With strong interpersonal skills leaders can empower their people to cope with emotional uncertainty and motivate them to participate in change efforts. Our coaches guide senior leaders to become catalysts in creating a flexible and collaborative environment, and build employee engagement.